Appointments

 

For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

This will help us to be more efficient by making an appointment available to you when you need it the most.

Pharmacy First and Self-Care

See a Pharmacist

Many conditions can be treated without the need to see your GP.

Self-Care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

Book an Appointment

Interpreters

At Lambeth Walk Group Practice we might have patients who have a language problem in communicating with our clinical staff during consultations.

If you need an interpreter for your consultations the reception staff will be able to arrange this for most languages, providing you inform reception first.

Urgent appointments for today or tomorrow

If you feel that your problem is urgent, you should tell the receptionist and every effort will be made for you to be seen the same day.

If the doctor needs to see you in person or you would prefer a face-to-face appointment, we will invite you to come in.

Ways to book

Extended Access

We also have extended access available. See our Out of Hours information.

Book a Routine Appointment

Sickness Certificates (Fit Notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Travel Vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Home Visits

Please be aware that our GPs will always call to assess the home visit request first.

If you need a home visit, you can help us by calling as early in the morning as possible.

Telephone: 020 7735 4412

Whilst we encourage our patients to come to the practice, where we have the proper equipment and facilities available, we do appreciate this is not always possible. You may only request a home visit if you are housebound or are too ill to visit the practice.

Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Change or Cancel an Appointment

Please give us as much notice as possible so we can offer your appointment to someone else.

Ways to cancel

  1. Cancel through the NHS App
  2. Cancel using the GP online system
  3. Telephone us on 020 7735 4412

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments. To have this service you will need to register by completing a consent form.

Complete a Communication Consent Form

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Update your contact details

Chaperones

You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish, and this is all the more important if English is not your first language, or if you feel you might not be able to express what you need clearly to the doctor or nurse.  

In addition, for intimate examinations, you will be offered the choice of having another professional clinician present at the examination. This is called chaperoning.

If we can’t allocate a chaperone when you wish one to be there, then we can reschedule your examination to another time.

See our chaperone policy for more details

Out of Hours

Enhanced Access

You can request an online appointment outside of our opening hours, 24 hours a day Monday to Friday.

GP enhanced access appointments are appointments held:

  • Monday to Friday from 7am to 8am or 6:30pm to 8pm depending on availability.

These appointments are primarily phone calls and can occur anytime within each respective time period.

Life Threatening

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

If you are deaf, call 999 BSL

Urgent But Not Life Threatening

Visit an urgent care centre if:

  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

  • You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

Chasing a Hospital Appointment

Have you been referred by your GP recently? Have you not heard or received anything about an appointment date?

If you have any questions about your hospital appointment or admission, please contact the department that will be treating you to chase and arrange you booking.

See NHS My Planned Care website for department contact details

Order repeat prescriptions on the NHS App

MANAGING PRESCRIPTIONS