Friends and Family Test Feedback

Posted on: 30/08/2025

Explanation that blood test is separate to following check up. Full details of what health check includes. Otherwise very good.
Posted on: 30/08/2025

The Dr I saw was very professional and reassured me. She referred me quickly and I have a hospital appointment next week.
Posted on: 30/08/2025

Very good response from Admin team. Swift organisation of appointment with Doctor. Practice doctor was welcoming, responsive, listened and clearly explained diagnosis. Good organisation of referral treatment. Good follow up after appointment to investigate symptoms further. Excellent service and treatment leaving me feeling well looked after and cared for. This is my usual experience when visiting the Lambeth Walk Group practice. Thanks
Posted on: 30/08/2025

Posted on: 30/08/2025

The doctors have all been excellent and I would not hesitate to recommend this practice.
Posted on: 30/08/2025

I am very happy with the way the receptionist and the doctor treated me and the time I spent in the clinic.
Posted on: 29/08/2025

Dr Joseline was so helpful, kind and reassuring at my appointment and sorted out my problems and answered all my questions!
Posted on: 29/08/2025

be faster
Posted on: 29/08/2025

I attended for an over 40 general health check, I read what this entailed beforehand and was comfortable with that. When I arrived I was told I was just having a blood test (not finger prick) and was being tested for HIV which I didn’t expect. I understand the need, especially due to high rates in the borough but I’d liked to have known beforehand. I have anxiety so it helps me when I’m prepared for such things, and I’d have considered timing etc as with something like that I knew I’d be stressed waiting for the results. On the positive side, I received the results the very next morning which was helpful and eased my stress.
Posted on: 28/08/2025

Caring and approachable with honest options
Posted on: 28/08/2025

I felt able to discuss my health condition fully and in an unrushed manner. My GP was considerate and gave me comprehensive advice and reassurance. Practice staff were friendly and efficient
Posted on: 28/08/2025

All staff alike Dr's, receptionists, cleaners are polite and dedicacted to their profession and does it reslly well. Even when I'm struggling to get my words out they are polite and wsit for me to do so.
Posted on: 28/08/2025

Lambert group practice is one of the best Surgery in the Borough of Lambeth. They are very efficient and helpful and polite.
Posted on: 27/08/2025

easy appointment booking, short wait times, clear communication, compassionate staff, thorough examination
Posted on: 27/08/2025

The doctor took his time to listen my queries and was very objective with questions examination and explanations. I didn't feel the rush to push me out as in other occasions.
Posted on: 23/08/2025

On that day the reception service was pleasant. You feel being cared for right at the reception even before you are seen by the GP. The Somalian lady is terrible and must be given proper training. I am an African. But I have always believed she has issues. And as result she doesn’t perform her duties well.
Posted on: 22/08/2025

Friendly helpful front of house staff. Accessible and knowledgeable GPs
Posted on: 21/08/2025

Staff was excellent. Didn’t know I was just going in for blood samples though, and I have another app next week. This could have been communicated better.
Posted on: 21/08/2025

Reception staff are generally helpful and friendly. Doctors are professional. We need proper surgery that is close by though, it’s not practical to travel so far while a new locals sorted out.
Posted on: 20/08/2025

Ana Lucia Ledesman is a very skilled and kind clinician. Wonderful!
Posted on: 19/08/2025

All staff act professional.
Posted on: 19/08/2025

Doctor explained everything in a friendly manner
Posted on: 18/08/2025

The doctor was friendly and helpful and I was seen on time.
Posted on: 18/08/2025

Dealt with issues raised but limited time makes it difficult to have an in depth discussions with overall issues. This means you need multiple appointments.
Posted on: 15/08/2025

Posted on: 15/08/2025

I didn’t see my regular doctor, And the one I saw today was very good. She was very thorough and I didn’t feel like the appointment was rushed.
Posted on: 15/08/2025

Posted on: 14/08/2025

The service was very good. My results were received very quickly and efficiently.
Posted on: 14/08/2025

They are approachable and welcoming
Posted on: 13/08/2025

Excellent service, appointment on same day that I called. The venue was the Hurley Clinic which was close for me. The appointment was on time and the doctor was able to deal with my concern straight away and referred me to Guy's.
Posted on: 12/08/2025

My appointment started on time and was conducted very professionally and efficiently and I felt I was treated very courteously.
Posted on: 10/08/2025

Posted on: 08/08/2025

Excellent attention and prompt referral from Dr Zhu
Posted on: 08/08/2025

Posted on: 06/08/2025

Quick appointment and a good understanding of problem by GP
Posted on: 06/08/2025

You asked me to provide you with feedback of my appointment yesterday. Thank you for the opportunity to do so. I should start by saying that we’ve been registered with the Practice for many years and have been great advocates for it, especially during the period of its move away from Lambeth Walk. However, my experience yesterday was disappointing. Something clearly went wrong with my check in for a 10.50 appointment. I arrived early and then waited another 25 minutes or so past the time of my appointment before being seen. When I got home, I found that the Practice had actually called me after my appointment was due (10.59) presumably to ask where I was. I didn’t hear my phone ring at the time (possibly due to a weak signal) but by then I’d already spoken to a receptionist and had been sitting near her desk for some time. I was basically discouraged by the appointment. Dr May was clearly unconcerned about a new symptom related to a finger inflammation that I’ve had for nearly two years. I left with the distinct impression that he regarded my appointment as a complete waste of his time.
Posted on: 06/08/2025

Friendly and helpful receptionist and new head nure
Posted on: 05/08/2025

I was called back within the agreed time. The GP was knowledgeable and was able to help me with my health isdue.
Posted on: 04/08/2025

The face to face appointment with a GP has improved now.
Posted on: 03/08/2025

I think it’s perfect doctor very helpful thank you
Posted on: 02/08/2025

Timely friendly treatment.
Posted on: 01/08/2025

Helpful and knowledgeable staff handle questions and give good guidance, and the doctors are kind and very professional.
Posted on: 31/07/2025

Good service timely appointments.
Posted on: 31/07/2025

Receptionists are helpful and clinical staff are all friendly and professional, especially the ones based at the Hurley.
Posted on: 30/07/2025

Because the doctors and the staff are very friendly and helpful.
Posted on: 28/07/2025

Dr Xiu was excellent. Listened to my concerns and explored options available to me and booked a follow up appointment. Excellent care demonstrated
Posted on: 26/07/2025

Fast efficient care
Posted on: 26/07/2025

When I become a regular attendant I will certainly keep you informed.
Posted on: 26/07/2025

Our family visit to LWGP at the Hurley Clinic was very good. We were attending to discuss vaccinations recommended before going on holiday and we received excellent advice as well as the actual vaccinations needed.
Posted on: 25/07/2025

Dr Xu was very helpful and answered my questions with empathy.
Posted on: 25/07/2025

Excellent services.
Posted on: 24/07/2025

Efficient and friendly
Posted on: 24/07/2025

Dr J was courteous kind and on time
Posted on: 24/07/2025

I hve given very good, the staff were very easy to talk to and I was seen on time.
Posted on: 24/07/2025

My appointment was at 2.10pm and was seen at around 2.55pm no apology for being kept waiting so long no updates from reception either to let me know appointments were running late.
Posted on: 24/07/2025

I'm with the gp for more than 20 years and I never had any problems with the practice
Posted on: 24/07/2025

Clean environment. Prompt attention and very polite reception.
Posted on: 23/07/2025

Posted on: 23/07/2025

Everything is great keep it up
Posted on: 22/07/2025

The doctor I saw was very helpful and her confidence in what she was saying ? Made me feel like the situation can be resolved.
Posted on: 22/07/2025

I feel that the problem i was concerned with had been heard by Doctor and i then was examined by the Doctor. He then reassured me that it was not anything to worry about.
Posted on: 22/07/2025

Excellent service
Posted on: 19/07/2025

Dr Elisa Nanino was very professional, attentive, very friendly and very caring We really appreciate all her help
Posted on: 18/07/2025

Always have a 20 minute + waiting time which is very poor
Posted on: 17/07/2025

Good manners very emphatic u
Posted on: 17/07/2025

Over a year ago my husbands illness was not really dealt with the seriousness it deserved by one of your team. The way on which he was not listened to was not treated seriously was not actually examined hands on until months after his initial visit and rushed to hospital had life changing consequences and he is still under the care of Guys Oncology. So I would say that even though I have had on the whole positive experiences with the practice over the 20 years this experience has been a disaster for us.
Posted on: 16/07/2025

Posted on: 16/07/2025

Well Dr Mitre Running it well Dr May has become very confident doctor easy speaking too understanding other partner we'll Dr Sho is still learning take him time whenever am I'll his on call can see you or Doctor can see you next week hard too understand been there 50 year's its the best practice all staff polite easy speak too do good job it's group practice off excellence go many hospitals all know Lambeth Walk
Posted on: 15/07/2025

Well organise and ready to help
Posted on: 13/07/2025

The staff are very friendly and helpful and polite.
Posted on: 12/07/2025

My relationship with the practice is good. The latest encounter having tha asthma review was well constructed, informative and in depth giving confidence as to the purpose of it.
Posted on: 11/07/2025

The doc was help to solve my problem, and listened to my concerns Thanks Doc
Posted on: 11/07/2025

Posted on: 11/07/2025

I got through to surgery to book appt reasonably easily and was offered an appointment within same week. On the day of appointment my bus got caught in traffic and I rang surgery as I thought I might have to cancel. They were able to extend my arrival time slightly & this enabled me to keep the appointment. On arrival at Akerman Clinic site Reception area was calm, clean and there was plenty of seating nearby. Receptionists greeted in a friendly way. GP seen was polite and professional. Thank you
Posted on: 10/07/2025

Doctor rushed 8 weeks baby and me appointment. Literally 7mins and nothing related about me. Nurse very good!
Posted on: 10/07/2025

Posted on: 09/07/2025

Well i waited 15min past my appointment and when i went in i was rushed and could not speak has the dr said i had my time not happy.
Posted on: 09/07/2025

Posted on: 09/07/2025

I always have a good reception when I speak to the receptionist very helpful and polite and I have time to compose myself before I see the nurse or Gp. Everything is excellent
Posted on: 08/07/2025

Posted on: 08/07/2025

I was told that I only had 10 minutes to go though the various problems that I was experiencing which made me feel that I was being rushed and made me forget a couple of concerns I had about my health
Posted on: 08/07/2025

I can get booking easily. great time management. mostly I have been seeing on time.
Posted on: 08/07/2025

Posted on: 05/07/2025

You can always get through on phone within minutes, staff are friendly, you don’t have to wait long for appointment. If you need to speak to your doctor they will respond very quickly. Best practice I’ve used
Posted on: 04/07/2025

I see dr xu who is just wonderful he listens his very patient and i have complete faith in him fantastic doctor
Posted on: 04/07/2025

Good customer service and professional medical care.
Posted on: 03/07/2025

Been with the practice over 50 years. Sustained good quality
Posted on: 03/07/2025

Posted on: 02/07/2025

The way the practice has coped with all the upheaval of being evicted from their surgery has been quite remarkable. Things seem to working even better during the present situation. Well done to all concerned.
Posted on: 30/06/2025

Doctor listens and does thoroughly assess the conditions that i claim is affecting me at the time of my visit to the surgery.
Posted on: 28/06/2025

Get a phone call from yourselves as your nurse us about to give me an injection to see if I am coming my appointment!
Posted on: 27/06/2025

Doctor was kind and understanding Offered me the help ii need. Explained in detail. Beey satisfied
Posted on: 27/06/2025

The Doctor wellcomed us with a smile, she was very patient kind and gave us a listening ear . Similar to Dr Mitra.
Posted on: 25/06/2025

Although of course it's inconvenient that the surgery has moved from Lambeth Walk to Patmos Road, the staff do their very best to keep in touch, flag up vaccinations/check ups, respond to requests, make appointments including at hospitals. My most recent appointment was with a physiotherapist Becky who was extremely helpful as indeed are all the staff and doctors with whom I've come into contact.
Posted on: 24/06/2025

Posted on: 24/06/2025

The doctor I saw was great and took the time to explain everything I needed to do.
Posted on: 24/06/2025

Dr's and receptionists are always polite and professional in their jobs
Posted on: 21/06/2025

Nurse would not give me a B 12 injection because I had only booked for a 10 minute blood test. Even the receptionist couldn’t believe it!!!
Posted on: 20/06/2025

Doctor was very helpful and understanding Gave me good advice
Posted on: 20/06/2025

The Doctors are rubbish
Posted on: 20/06/2025

Most of the time I need an appointment I get booked.
Posted on: 20/06/2025

The doctor was interested in what I had to say. And was very helpful getting things done! Thanks to Dr May.
Posted on: 19/06/2025

He was very good , got things moving for me. Couldn’t ask for more. Much appreciated!
Posted on: 19/06/2025

I rang reception first thing Monday morning the receptionist heard my aliment and immediately booked me a F two F appointment,saw Dr Josephine same day who was brilliant and gave me antibiotics. Brilliant through our.
Posted on: 17/06/2025