Friends and Family Test Feedback

Listening and not feel like having to repeat everything! It’s stressful having to make a call.
Posted on: 29/11/2025

I was diagnosed by a professional and given advice which was beneficial to me good service
Posted on: 26/11/2025

Excellent service. Very professional. A thoughtful kind helpful person. The Nurse listened to what I had to say. Offering help when needed.?
Posted on: 25/11/2025

I managed to get my bloods done without waiting long. The receptionist was friendly
Posted on: 21/11/2025

Speaking to a doctor that you are used to, feel more comfortable and able to express you’re feeling much clearer
Posted on: 21/11/2025

Posted on: 20/11/2025

The Doctor was very polite and kind ,listened to me not rushed and felt comfortable.
Posted on: 19/11/2025

Posted on: 18/11/2025

The Doctors I have come across seem dismissive. One of the first step in providing care is communication, which involves active listening and responding to the patient concerns. There's a way a person communicates that tells they take how they provide care to people is authentic. Professions like this shouldn't be just a job but humanity hub. I remember asking for referral from my GP and one of the Doctors called me to ask why. I told him I am being harassed by a family member after letting me explain he respond saying well you shouldn't have post online, posting online.... I was shocked that he didn't care about my mental state but went straight into my life to have an opinion. He then ask me to refer myself to a therapist. I think that was the last time I will ever want to request for help if I am going through something. I also have an experience of a Dr. was being dismissal, waste my time and couldn't help with a referral. I am supposed to book a smear test and don't even feel like doing it. I meet with healthcare professionals more often and I have experience professionalism so I know the different. As a clinician your tone, body language and style of communication matters. It affects how patients respond to treatment process. There are patients who gets worried about appointments and what to meet, some patients are fragile and vulnerable regardless if you can't see it, not every signs are visible. Be welcoming, your response can also contribute to enhance or decline someone's health.
Posted on: 16/11/2025

You can access self service and advocate for your own needs in the consultation form, generally I have had good and swift responses, and felt listened to. The last GP i saw for a skin condition I was in and out within a few minutes, it felt a bit rushed and I had to ask for reassurance if it is or isn't something worse to reassure myself. All in all a good practice however. Will be glad when back closer to home especially for elders.
Posted on: 15/11/2025

Unfortunately GP does not listen to the patients.Not interested to investigate the situation. Relying on the blood test results but not to the patients symptoms and complaints. Very little chance to be referred to the hospital specialist. Sorry but can’t recommend this practice…
Posted on: 15/11/2025

I was happy with all the service I had
Posted on: 14/11/2025

The staff are very good. They put human touch in their dealings with patients.
Posted on: 14/11/2025

It ws cancelled
Posted on: 14/11/2025

Kind and professional staff and no delay getting appointments
Posted on: 13/11/2025

Dr Xu who I saw listened intentively when I spoke, he gave me eye contact and showed kindness towards me throughout the consultation.
Posted on: 13/11/2025

Posted on: 12/11/2025

Treatment has always been good
Posted on: 12/11/2025

Professional staff
Posted on: 12/11/2025

Dr Jocelyne Tedajo is a top doctor, very professional and most caring.
Posted on: 12/11/2025

Posted on: 11/11/2025

The GP I saw yesterday was the best I’ve ever seen. Dealt with each of my issues efficiently. And the follow up from the surgery by phone and online was the same day. Thank you.
Posted on: 07/11/2025

Efficient helpful receptionist and pleasant competent GP.
Posted on: 07/11/2025

The appointment got cancelled. The nurse wasnt available
Posted on: 07/11/2025

The reception staff i met on my visit were very nice and supportive. They alleviated more than half of my illness.
Posted on: 07/11/2025

Dr mitran excellent very helpful also reception thanks
Posted on: 06/11/2025

Despite being a busy practice the Doctor, (Dr Jocelyn T) was thorough, informative and professional whilst also showing care and consideration. I was impressed by her attention to detail and willingness to help me access services (physiotherapy if needed).
Posted on: 05/11/2025

Never has a problem with any of doctors. They listen and give very good advice and always ready to help
Posted on: 05/11/2025

Following an online request for a consultation and a telephone call with a GP, was allocated a face-to-face appointment with an appropriate healthcare professional. The assessment was thorough against the background of my medical records and the options for treatment clearly explained and followed up with excellent advice in response to questions. By way of improvement, in the process of requesting online and receiving two responses, one via the NHS App and the other an sms message from the practice, there was a potential confusion as the information in the two messages was not consistent and needed to call the surgery for clafication.
Posted on: 05/11/2025

I want to express my disappointment with the quality of care I received during my recent consultation on 04-11-2025. Despite explaining that I was experiencing symptoms consistent with a viral infection, the doctor did not perform basic checks such as examining my ears or taking my temperature. I left the appointment feeling that my concerns had not been properly addressed, and without confidence in the assessment provided. I would appreciate it if you could review this matter and ensure that patients receive a more thorough examination in future consultations. I would also like to request that I am not scheduled with the same doctor for any future appointments. This is the second time I have had a similar experience with him. Thank you for your attention to this matter.
Posted on: 05/11/2025

I am registered in this GP more than ten years a go and been seen by many doctors but the doctor that she see me this time is one of the best on my life time that is way I said very good.
Posted on: 04/11/2025

Seen on time and the doctor was very polite and helpful.
Posted on: 04/11/2025

I was given an appointment promptly, and the doctor I saw was excellent. Thank you!
Posted on: 01/11/2025

My visit was for a blood test. It was stress free and informative.
Posted on: 01/11/2025

I had a good advice and care. I am thankful.
Posted on: 31/10/2025

El sistema de salud NHS deberia cambiar en Poner médicos que sean humanos al atender. No tienen sensibilidad con el paciente. Y tener mas delicadeza al atender sobre todo tratándose con niños y adultos mayores
Posted on: 30/10/2025

They always keep to their promises
Posted on: 29/10/2025

Doctors, nurses and receptionists are very polite and helpful.
Posted on: 28/10/2025

Posted on: 28/10/2025

I. Felt. Heard. Understood. The. GP. Was. Human. Female. And. Someone. I. Could. Relate. To. I. Left. The. Appointment. NOT. feeling. Judged.
Posted on: 27/10/2025

Excellent group practice Staff lovely
Posted on: 26/10/2025

Always responsive and staff are friendly and helpful
Posted on: 25/10/2025

As uts nit a conversation i would normally have as they do not leave thus side if london.
Posted on: 25/10/2025

I have been with this GP practice since 1970 and in most of that time I have seen the doctor of choice. My current GP, Javive Mitra has looked after me since he arrived 30 years ago. What more needs to be said? Judy Smith.
Posted on: 25/10/2025

Posted on: 24/10/2025

Great service, Doctor extremely efficient and precise.
Posted on: 24/10/2025

Treatment went well. I had no issues with anyone or anything.
Posted on: 24/10/2025

Prompt response to appointment request.
Posted on: 22/10/2025

Treated with respect.
Posted on: 22/10/2025

Dr Mitra and his team are always caring, professional and knowledgeable. I’m very grateful for all their help and, on this occasion particularly, Rebecca the physiotherapist. Thank you
Posted on: 22/10/2025

It was expert and effective
Posted on: 22/10/2025

I was treated with courtesy by reception at Hurley clinic. The appt was on time and the GP was polite and listened closely to my concerns.
Posted on: 22/10/2025

Caring and professional
Posted on: 21/10/2025

Friendly and proactive practice. Dr G Xu is an exceptional doctor.
Posted on: 21/10/2025

One of the male doctors is rude and arrogant, he has not time and does not listen to my concerns. The other older male GP is so keen to get me out of the room he does not even bother to ask any questions. Since the practice moved the services have gone downhill. I have asked to see the manager but am told she was busy. Have left your practice and encouraging my friends and family to do the same.
Posted on: 19/10/2025

Good service and friendly staff
Posted on: 18/10/2025

Helpful receptionist and though it's rare to get the same doctor twice - all are good.
Posted on: 17/10/2025

the support I have had from everyone at the surgery from receptionists to nurses and GPs has been excellent - professional, thorough understanding and very responsive - I couldn’t have asked for more
Posted on: 17/10/2025

Posted on: 17/10/2025

The doctor contacted me after my appointment concerning a test for something other than that for which I attended surgery. I am grateful for his diligence and await details of the genetic test for familial hypercholesteremia. Thank you.
Posted on: 17/10/2025

Face to face consultation. Short time appointment. Friendly staff and neat environment.
Posted on: 16/10/2025

All the staffers from the receptionist to the doctor are very professional and friendly. They performed their duties with passion and dedication.
Posted on: 16/10/2025

Everything was very professional and excellent
Posted on: 16/10/2025

Posted on: 16/10/2025

Happy with the service
Posted on: 16/10/2025

Visit was friendly and efficient both from reception team and doctor
Posted on: 15/10/2025

Quick appointment. The female doctor listened and was very helpful.
Posted on: 15/10/2025

Inconsistent. Kept waiting half an hour. Had the same wait at previous appointment.
Posted on: 15/10/2025

The Dr was very good and informative
Posted on: 14/10/2025

Nothing
Posted on: 14/10/2025

Very caring and efficient service over many years.
Posted on: 13/10/2025

Posted on: 13/10/2025

The customer service and professional advice from the doctors was commendable.
Posted on: 12/10/2025

Excellent care. Always feel you have time for me and my husband. We are very grateful that we have your time and knowledge. Thank you.
Posted on: 12/10/2025

Firstly I saw the same Dr for the appt which is absolutely essential when it was for same serious reason .Therefore already known to the Dr.and no lengthy re explanations needed. This continuity gives a very positive experience.
Posted on: 11/10/2025

I saw Dr Lilian Tredwin on my last appointment,she was amazing to me and went out of her way to help me.It was a pleasure to have met her. I hope when I have to visit again I get Dr.Lilian Tredwin.
Posted on: 11/10/2025

Friendly staff
Posted on: 11/10/2025

Good service and excellent
Posted on: 10/10/2025

Doctor listened to my concerns about my current health issues and suggested treatments best suitable for me.
Posted on: 10/10/2025

Posted on: 09/10/2025

Posted on: 07/10/2025

Posted on: 07/10/2025

Posted on: 06/10/2025

It is friendly, dependable and reassuring!
Posted on: 04/10/2025

Posted on: 02/10/2025

Because the Dr wasted my time.. for an appointment I didn’t even have to attend. I had to lose a days pay… for a doctor I didn’t even see!! I waited over 30 minutes
Posted on: 02/10/2025

Posted on: 02/10/2025

The services are okay for me
Posted on: 02/10/2025

I finally felt heard, by Dr Josephine.
Posted on: 01/10/2025

Posted on: 01/10/2025

The physiotherapist listens carefully. She does not make diagnostic decisions using an algorithm. These may be statistically useful but are not always appropriate. E.g. hip pain in a 73 year old woman may be very common but in my case is due to tendonitis.
Posted on: 30/09/2025

Posted on: 30/09/2025

Requests for consultations by telephone or in person followed through promptly and with staff well qualified to respond to the need in question. Could possibly deal with repeat prescription requests a little more efficiently though
Posted on: 30/09/2025

Real care and understanding.
Posted on: 29/09/2025

Seen by Dr Kevin Xu, he listenes and is very patient. Ive seen him for previous appointments and he is extremely courteous and calm.
Posted on: 28/09/2025

Prompt callback. Quick appointment. Kind doctor. Sensible advice.
Posted on: 27/09/2025

The doctor was very informative, attentive and made me feel at ease
Posted on: 27/09/2025

Dr May was friendly and approachable and dealt with a delicate issue with great consideration
Posted on: 26/09/2025

The surgery is the best. I had an appointment with one of my doctors, who is a very good doctor but for some reason he never let me explain why I went there. I told him I wanted to get some stronger pain medication but he was only looking at his computer and he made me very frustrated. I’m not a rude person but I felt like screaming at him as my visit to the doctor was meant to be a nice visit where I was given the chance to tell him my thoughts on what I’m going through.
Posted on: 26/09/2025

I attended a scheduled blood test was refused the blood test was never asked why I thought needed my blood test. This not only resulted in a significant waste of my working day but also left me feeling frustrated and disrespected. The experience was disappointing and unprofessional, with staff behavior that felt unnecessarily hostile. At times, I was made to feel like an inconvenience rather than a patient seeking care.
Posted on: 25/09/2025

The doctor I saw was Dr May on the 24/9 At 3pm. Apart from being kept waiting for 45 mins Dr May was very unsympathetic in fact I found him to be unprofessional because he was talking about his own back pain. That is not what a patient with chronic pain wants to hear. No painkillers were prescribed so I got absolutely nowhere. I have booked to see another doctor.
Posted on: 25/09/2025

I see Dr Xu by chance more often than any other doctor in the LWGPractice and he is impressively knowledgeable and has given me every confidence in his diagnoses as well as being a most professionally sympathetic person.
Posted on: 25/09/2025

Friendly, professional and efficient. The physiotherapist was thorough and knowledgeable. Thank you
Posted on: 24/09/2025

The doctor was very thorugh and was excellent in providing care. Would definitely recommend this practice.
Posted on: 24/09/2025

Overall the experience was good but the waiting time was quite upsetting. It was a long waiting.
Posted on: 24/09/2025

I did not get a solution to my problem. I thought i would have got more helped.
Posted on: 23/09/2025

The women Doctor I had my appointment with was very patient and understanding.
Posted on: 21/09/2025

Doctor listened and was very helpful
Posted on: 21/09/2025

Posted on: 20/09/2025

It better get appoitment as soon as posible
Posted on: 20/09/2025

Regards my GP'S SURGERY appointment. It went well. On time. My GP listen to me. He was very friendly and professional. The receptionist at the front are very helpful and act as professional staff.
Posted on: 19/09/2025

Appointment on time .. got the answers I needed to help improve my health very happy. kind regards colin
Posted on: 19/09/2025

My issue was dealt with promptly and professionally.
Posted on: 19/09/2025

Nurse was very kind for me.excellent explaining &careing for me.thankyou
Posted on: 18/09/2025

My GP appointment was efficient, informative and reassuring. The doctor took time to explain the possible causes of my foot pain, and was able to rule out some of the possible reasons.
Posted on: 18/09/2025

I think Lambeth Group Walk Practice is very good considering all the issues with having to move, and it has done its best to serve its patient community well, with regular consultations to keep us abreast of developments. Having said that, my appointment yesterday was a bit of a mess. It was changed from Tuesday to 8.50 on Wednesday morning. I then got a message saying it was 9.20 which meant I was squeezed for time. I phoned and the receptionist said they never book appointments before 9.00am. I had one back in the summer for 8.45am. Then when I arrived the receptionist told me that the doctor went to the wrong address. I waited another half hour for him to arrive and log in, by which time I had to rearrange my business for the rest of the day, yet again.
Posted on: 18/09/2025

The lack of physical premises and the long wait for a GP appointment. The lack of follow-up on things like statins whete tests are supposed to happen after a few months. The receptionist who speaks softly behind a glass screen and wont speak up even when asked. No information is offered, it all has to be requested. She made it sound like a major deal to print out the blood test requests and then when asked simply pointed me to a QR code without checking that Icould cope with the technology. (She is abrupt on the phone as well.)
Posted on: 17/09/2025

The surgeries are a but far away now.
Posted on: 17/09/2025

Clear. My needs were understood. I hope I can have physiotherapy soon. I have had an X-ray as advised.
Posted on: 17/09/2025

Posted on: 16/09/2025

Amazing customer service. patience, looking after my health well, treating me well. sending me for extra test. i have received a agreat service
Posted on: 16/09/2025

Called for an appointment on Monday morning, could not get an appiont until Friday afternoon. Also was called in newly 15 mins after my appointment time.
Posted on: 14/09/2025

My Dr gave me all info i superchargedn regards to my health and how to manage my lifestyle I was anxious but calmed down after getting her feedback on my health
Posted on: 13/09/2025

He listened to me and explained everything he was going to do for me so that I could understand
Posted on: 13/09/2025

V quick response to my recent request for a consultation with a doctor. The young doctor was very impressive.
Posted on: 12/09/2025

It is always possible to get help for my young daughter when we need it, quite often on the same day. Akerman is quite far to travel though.
Posted on: 12/09/2025

Nothing could have been any better. The Dr that saw me was very pleasant and told me what action to take regarding my issues.
Posted on: 11/09/2025

Posted on: 11/09/2025

I attended over 40 check at GP practice request. I took a morning off work to attend appt. Ridiculous waste of time. The. Year running the appointment wanted to take my blood then schedule another appointment to discuss results. The only purpose of the 1st appt was to take blood. If I had been told this, I would have come to the surgery before work to see the phlebotomist. This felt like a box ticking exercise with no thought for efficiency for staff or patients. Impossible to make an appointment when you are ill. Easy to waste one for blood tests.
Posted on: 11/09/2025

Always well received when meeting the reception staff and ensuring that my appointments are recorded and confirmed. Always very appreciative of the doctor and his staff; very professional at all times.
Posted on: 10/09/2025

My care giver took her time to explain to me what I wanted to know. She was patient.
Posted on: 08/09/2025

My family and I are under the care of Dr. Kevin, and we could not be more grateful or satisfied with the care we’ve received. Dr. Kevin has supported us through a very significant bereavement, and his compassion, professionalism, and dedication have been invaluable during this incredibly difficult time. As a young person experiencing complex and challenging difficulties pertaining to my mental health , I have felt truly seen and supported. Dr. Kevin has taken the time to listen carefully, understand my needs, and involve me in decisions about my care in a way that feels collaborative and respectful. He has been a constant advocate for my wellbeing over the past few years, and I credit much of my progress to his thoughtful and empathetic approach. I would also like to take this opportunity to commend the reception team at the surgery. They are always welcoming, helpful, and professional, creating an environment that feels both efficient and caring. We feel very lucky to be under the care of such an outstanding GP and practice.
Posted on: 06/09/2025

Yasmin always very attentive and polite!
Posted on: 05/09/2025

Prompt appointment and friendly staff. Reopen the online booking option
Posted on: 04/09/2025

I was seen by the GP the day I rang and an appointment was made for Guys that same week. I couldn’t have asked for anything better.
Posted on: 04/09/2025

For an appointment that was meant to be maximum of 39 minutes l ended up staying 1.5 hours with a newborn. This is because of disorganisation and lack of respect of patients time. The doctor was 30 minutes late (l saw him come in) didn’t excuse himself, the receptionist didn’t communicate that we were waiting to the nurse and the doctor was scratching his nose and then put his finger in my newborns mouth. This is the first time l considered changing GP. Disgusting behaviour yesterday from the staff.
Posted on: 04/09/2025

Got seen to but not as well as expected
Posted on: 04/09/2025

Dr Xu listened carefully to what I said. He examined me and made me feel not as self-conscious as I feared. He took samples and has referred me for further tests. I wish the surgery was easier to get to.
Posted on: 04/09/2025

My GP was very professional, caring and friendly. My anxiety was eased. The environment of the new GP office is a great improvement to the previous location.
Posted on: 04/09/2025

Posted on: 03/09/2025

I was seen rapidly by friendly and helpful staff, who gave me all the information I needed clearly and kindly
Posted on: 03/09/2025

Posted on: 03/09/2025

I was seen at the appointed time, given time to fully explain my needs, all in a very friendly and competent manner by my doctor, who then provided me with the referrals that I required to further progress the medical issues that I raised. Furthermore I was seen by my doctor the day after asking for an appointment -hence I was delighted by my overall experience and not for the first time.
Posted on: 03/09/2025

Posted on: 03/09/2025

The physio was very clear and everything made sense the way she explained it. She listened and took time to consider the issue. The room/premises also felt modern and clean which shouldn’t make a difference but it does.
Posted on: 03/09/2025

Nothing, appointment easily available, staff very pleasant, seen on time and Doctor seen was very helpful.
Posted on: 02/09/2025

The physiotherapist is excellent. She listens carefully and provides effective advice.
Posted on: 02/09/2025

Posted on: 30/08/2025

Explanation that blood test is separate to following check up. Full details of what health check includes. Otherwise very good.
Posted on: 30/08/2025

The Dr I saw was very professional and reassured me. She referred me quickly and I have a hospital appointment next week.
Posted on: 30/08/2025

Very good response from Admin team. Swift organisation of appointment with Doctor. Practice doctor was welcoming, responsive, listened and clearly explained diagnosis. Good organisation of referral treatment. Good follow up after appointment to investigate symptoms further. Excellent service and treatment leaving me feeling well looked after and cared for. This is my usual experience when visiting the Lambeth Walk Group practice. Thanks
Posted on: 30/08/2025

Posted on: 30/08/2025

The doctors have all been excellent and I would not hesitate to recommend this practice.
Posted on: 30/08/2025

I am very happy with the way the receptionist and the doctor treated me and the time I spent in the clinic.
Posted on: 29/08/2025

Dr Joseline was so helpful, kind and reassuring at my appointment and sorted out my problems and answered all my questions!
Posted on: 29/08/2025

be faster
Posted on: 29/08/2025

I attended for an over 40 general health check, I read what this entailed beforehand and was comfortable with that. When I arrived I was told I was just having a blood test (not finger prick) and was being tested for HIV which I didn’t expect. I understand the need, especially due to high rates in the borough but I’d liked to have known beforehand. I have anxiety so it helps me when I’m prepared for such things, and I’d have considered timing etc as with something like that I knew I’d be stressed waiting for the results. On the positive side, I received the results the very next morning which was helpful and eased my stress.
Posted on: 28/08/2025

Caring and approachable with honest options
Posted on: 28/08/2025

I felt able to discuss my health condition fully and in an unrushed manner. My GP was considerate and gave me comprehensive advice and reassurance. Practice staff were friendly and efficient
Posted on: 28/08/2025

All staff alike Dr's, receptionists, cleaners are polite and dedicacted to their profession and does it reslly well. Even when I'm struggling to get my words out they are polite and wsit for me to do so.
Posted on: 28/08/2025

Lambert group practice is one of the best Surgery in the Borough of Lambeth. They are very efficient and helpful and polite.
Posted on: 27/08/2025

easy appointment booking, short wait times, clear communication, compassionate staff, thorough examination
Posted on: 27/08/2025

The doctor took his time to listen my queries and was very objective with questions examination and explanations. I didn't feel the rush to push me out as in other occasions.
Posted on: 23/08/2025

On that day the reception service was pleasant. You feel being cared for right at the reception even before you are seen by the GP. The Somalian lady is terrible and must be given proper training. I am an African. But I have always believed she has issues. And as result she doesn’t perform her duties well.
Posted on: 22/08/2025

Friendly helpful front of house staff. Accessible and knowledgeable GPs
Posted on: 21/08/2025

Staff was excellent. Didn’t know I was just going in for blood samples though, and I have another app next week. This could have been communicated better.
Posted on: 21/08/2025

Reception staff are generally helpful and friendly. Doctors are professional. We need proper surgery that is close by though, it’s not practical to travel so far while a new locals sorted out.
Posted on: 20/08/2025

Ana Lucia Ledesman is a very skilled and kind clinician. Wonderful!
Posted on: 19/08/2025

All staff act professional.
Posted on: 19/08/2025

Doctor explained everything in a friendly manner
Posted on: 18/08/2025

The doctor was friendly and helpful and I was seen on time.
Posted on: 18/08/2025

Dealt with issues raised but limited time makes it difficult to have an in depth discussions with overall issues. This means you need multiple appointments.
Posted on: 15/08/2025

Posted on: 15/08/2025

I didn’t see my regular doctor, And the one I saw today was very good. She was very thorough and I didn’t feel like the appointment was rushed.
Posted on: 15/08/2025

Posted on: 14/08/2025

The service was very good. My results were received very quickly and efficiently.
Posted on: 14/08/2025

They are approachable and welcoming
Posted on: 13/08/2025

Excellent service, appointment on same day that I called. The venue was the Hurley Clinic which was close for me. The appointment was on time and the doctor was able to deal with my concern straight away and referred me to Guy's.
Posted on: 12/08/2025

My appointment started on time and was conducted very professionally and efficiently and I felt I was treated very courteously.
Posted on: 10/08/2025

Posted on: 08/08/2025

Excellent attention and prompt referral from Dr Zhu
Posted on: 08/08/2025

Posted on: 06/08/2025

Quick appointment and a good understanding of problem by GP
Posted on: 06/08/2025

You asked me to provide you with feedback of my appointment yesterday. Thank you for the opportunity to do so. I should start by saying that we’ve been registered with the Practice for many years and have been great advocates for it, especially during the period of its move away from Lambeth Walk. However, my experience yesterday was disappointing. Something clearly went wrong with my check in for a 10.50 appointment. I arrived early and then waited another 25 minutes or so past the time of my appointment before being seen. When I got home, I found that the Practice had actually called me after my appointment was due (10.59) presumably to ask where I was. I didn’t hear my phone ring at the time (possibly due to a weak signal) but by then I’d already spoken to a receptionist and had been sitting near her desk for some time. I was basically discouraged by the appointment. Dr May was clearly unconcerned about a new symptom related to a finger inflammation that I’ve had for nearly two years. I left with the distinct impression that he regarded my appointment as a complete waste of his time.
Posted on: 06/08/2025

Friendly and helpful receptionist and new head nure
Posted on: 05/08/2025

I was called back within the agreed time. The GP was knowledgeable and was able to help me with my health isdue.
Posted on: 04/08/2025

The face to face appointment with a GP has improved now.
Posted on: 03/08/2025

I think it’s perfect doctor very helpful thank you
Posted on: 02/08/2025

Timely friendly treatment.
Posted on: 01/08/2025

Helpful and knowledgeable staff handle questions and give good guidance, and the doctors are kind and very professional.
Posted on: 31/07/2025

Good service timely appointments.
Posted on: 31/07/2025

Receptionists are helpful and clinical staff are all friendly and professional, especially the ones based at the Hurley.
Posted on: 30/07/2025

Because the doctors and the staff are very friendly and helpful.
Posted on: 28/07/2025

Dr Xiu was excellent. Listened to my concerns and explored options available to me and booked a follow up appointment. Excellent care demonstrated
Posted on: 26/07/2025

Fast efficient care
Posted on: 26/07/2025

When I become a regular attendant I will certainly keep you informed.
Posted on: 26/07/2025

Our family visit to LWGP at the Hurley Clinic was very good. We were attending to discuss vaccinations recommended before going on holiday and we received excellent advice as well as the actual vaccinations needed.
Posted on: 25/07/2025

Dr Xu was very helpful and answered my questions with empathy.
Posted on: 25/07/2025

Excellent services.
Posted on: 24/07/2025

Efficient and friendly
Posted on: 24/07/2025

Dr J was courteous kind and on time
Posted on: 24/07/2025

I hve given very good, the staff were very easy to talk to and I was seen on time.
Posted on: 24/07/2025

My appointment was at 2.10pm and was seen at around 2.55pm no apology for being kept waiting so long no updates from reception either to let me know appointments were running late.
Posted on: 24/07/2025

I'm with the gp for more than 20 years and I never had any problems with the practice
Posted on: 24/07/2025

Clean environment. Prompt attention and very polite reception.
Posted on: 23/07/2025

Posted on: 23/07/2025

Everything is great keep it up
Posted on: 22/07/2025

The doctor I saw was very helpful and her confidence in what she was saying ? Made me feel like the situation can be resolved.
Posted on: 22/07/2025

I feel that the problem i was concerned with had been heard by Doctor and i then was examined by the Doctor. He then reassured me that it was not anything to worry about.
Posted on: 22/07/2025

Excellent service
Posted on: 19/07/2025

Dr Elisa Nanino was very professional, attentive, very friendly and very caring We really appreciate all her help
Posted on: 18/07/2025

Always have a 20 minute + waiting time which is very poor
Posted on: 17/07/2025

Good manners very emphatic u
Posted on: 17/07/2025

Over a year ago my husbands illness was not really dealt with the seriousness it deserved by one of your team. The way on which he was not listened to was not treated seriously was not actually examined hands on until months after his initial visit and rushed to hospital had life changing consequences and he is still under the care of Guys Oncology. So I would say that even though I have had on the whole positive experiences with the practice over the 20 years this experience has been a disaster for us.
Posted on: 16/07/2025

Posted on: 16/07/2025

Well Dr Mitre Running it well Dr May has become very confident doctor easy speaking too understanding other partner we'll Dr Sho is still learning take him time whenever am I'll his on call can see you or Doctor can see you next week hard too understand been there 50 year's its the best practice all staff polite easy speak too do good job it's group practice off excellence go many hospitals all know Lambeth Walk
Posted on: 15/07/2025

Well organise and ready to help
Posted on: 13/07/2025

The staff are very friendly and helpful and polite.
Posted on: 12/07/2025

My relationship with the practice is good. The latest encounter having tha asthma review was well constructed, informative and in depth giving confidence as to the purpose of it.
Posted on: 11/07/2025

The doc was help to solve my problem, and listened to my concerns Thanks Doc
Posted on: 11/07/2025

Posted on: 11/07/2025

I got through to surgery to book appt reasonably easily and was offered an appointment within same week. On the day of appointment my bus got caught in traffic and I rang surgery as I thought I might have to cancel. They were able to extend my arrival time slightly & this enabled me to keep the appointment. On arrival at Akerman Clinic site Reception area was calm, clean and there was plenty of seating nearby. Receptionists greeted in a friendly way. GP seen was polite and professional. Thank you
Posted on: 10/07/2025

Doctor rushed 8 weeks baby and me appointment. Literally 7mins and nothing related about me. Nurse very good!
Posted on: 10/07/2025

Posted on: 09/07/2025

Well i waited 15min past my appointment and when i went in i was rushed and could not speak has the dr said i had my time not happy.
Posted on: 09/07/2025

Posted on: 09/07/2025

I always have a good reception when I speak to the receptionist very helpful and polite and I have time to compose myself before I see the nurse or Gp. Everything is excellent
Posted on: 08/07/2025

Posted on: 08/07/2025

I was told that I only had 10 minutes to go though the various problems that I was experiencing which made me feel that I was being rushed and made me forget a couple of concerns I had about my health
Posted on: 08/07/2025

I can get booking easily. great time management. mostly I have been seeing on time.
Posted on: 08/07/2025

Posted on: 05/07/2025

You can always get through on phone within minutes, staff are friendly, you don’t have to wait long for appointment. If you need to speak to your doctor they will respond very quickly. Best practice I’ve used
Posted on: 04/07/2025

I see dr xu who is just wonderful he listens his very patient and i have complete faith in him fantastic doctor
Posted on: 04/07/2025

Good customer service and professional medical care.
Posted on: 03/07/2025

Been with the practice over 50 years. Sustained good quality
Posted on: 03/07/2025

Posted on: 02/07/2025

The way the practice has coped with all the upheaval of being evicted from their surgery has been quite remarkable. Things seem to working even better during the present situation. Well done to all concerned.
Posted on: 30/06/2025

Doctor listens and does thoroughly assess the conditions that i claim is affecting me at the time of my visit to the surgery.
Posted on: 28/06/2025

Get a phone call from yourselves as your nurse us about to give me an injection to see if I am coming my appointment!
Posted on: 27/06/2025

Doctor was kind and understanding Offered me the help ii need. Explained in detail. Beey satisfied
Posted on: 27/06/2025

The Doctor wellcomed us with a smile, she was very patient kind and gave us a listening ear . Similar to Dr Mitra.
Posted on: 25/06/2025

Although of course it's inconvenient that the surgery has moved from Lambeth Walk to Patmos Road, the staff do their very best to keep in touch, flag up vaccinations/check ups, respond to requests, make appointments including at hospitals. My most recent appointment was with a physiotherapist Becky who was extremely helpful as indeed are all the staff and doctors with whom I've come into contact.
Posted on: 24/06/2025

Posted on: 24/06/2025

The doctor I saw was great and took the time to explain everything I needed to do.
Posted on: 24/06/2025

Dr's and receptionists are always polite and professional in their jobs
Posted on: 21/06/2025

Nurse would not give me a B 12 injection because I had only booked for a 10 minute blood test. Even the receptionist couldn’t believe it!!!
Posted on: 20/06/2025

Doctor was very helpful and understanding Gave me good advice
Posted on: 20/06/2025

The Doctors are rubbish
Posted on: 20/06/2025

Most of the time I need an appointment I get booked.
Posted on: 20/06/2025

The doctor was interested in what I had to say. And was very helpful getting things done! Thanks to Dr May.
Posted on: 19/06/2025

He was very good , got things moving for me. Couldn’t ask for more. Much appreciated!
Posted on: 19/06/2025

I rang reception first thing Monday morning the receptionist heard my aliment and immediately booked me a F two F appointment,saw Dr Josephine same day who was brilliant and gave me antibiotics. Brilliant through our.
Posted on: 17/06/2025