How To

To register as a new patient fill out these forms and bring them to the surgery with any government issued identification (passport, drivers license, etc.) and proof of residence (utilities bill, bank statement, etc.). You must live within the surgery’s ‘catchment area’.

Forthcoming: register online

If you are a registered patient and would like a routine, non-urgent appointment simply phone the surgery and a receptionist will offer you the next available appointment. If you would like you can also request to see a particular doctor, though the wait may be slightly longer. You can also book an appointment with our nursing team or healthcare assistant. To see the various kinds of appointments available click here.

If you feel you have a problem which cannot be dealt with on the phone or by administrative staff, then there will be a daily drop in clinic each morning whereby you are guaranteed to see a doctor in the morning if you arrive before 10.30am.

If you are house-bound and, due to illness or physical constraint, cannot attend the surgery a home visit can be arranged by calling the surgery and speaking to a receptionist.

Forthcoming: booking appointments online

Repeat prescriptions will be issued at the doctor’s discretion and are normally for patients on long-term treatment. You have a couple of options for requesting a repeat prescription. The first and easiest way is electronically. You can use the contact form on the Contact Us page or you can email us at lambethwalkgp@nhs.net. Alternatively, on your prescription there is a tear-off slip with the details of all the items you have been prescribed for repeated use. To request a repeat prescription, tear off the slip and hand it to one of the receptionists in the surgery. Otherwise, you can fill out a form in the surgery for the items you require.

Where possible please give the exact drug names when ordering along with your full name and date of birth. We do not take prescription requests over the telephone. If you are unable to email or drop by the surgery you may post or fax your repeat prescription request.

Once your request has been made, you should allow 48 hours before collecting your prescription. Please note that the issue of a repeat prescription is at the discretion of your doctor and from time to time your doctor will ask you to make an appointment for a review of your medication. This is very important to ensure continued safe use of your medicines and to ensure that they are working for you.

Our practice attempts to use non-brand named (generic) medicines wherever possible as this saves the NHS a considerable amount of money. All hospitals use generic medicines. Most medicines have two names: the brand name which belongs to the company who originally manufactured it, and the generic name, which is the actual name of the medicine. Sometimes, therefore, you may see a drug on your prescription which differs from the name you know it by. Please be assured that the content of the drug is identical to that of the branded version.

The Electronic Prescription Service (EPS) is a system which allows GPs to electronically send prescriptions to a pharmacy for the patient to pick up. Patients will have to choose the pharmacy from which to collect their prescription, a process known as nomination. Patients can simply go into the pharmacy of their choice and tell them that they nominate them. The pharmacy will make contact with the surgery. Patients choosing not to ‘nominate’ can continue using paper prescriptions if this is more convenient for them.

Patients on repeat prescriptions or dosette will find this beneficial as well as patient's visiting our clinicians for a one off prescription.

To find out more about the service click here for a comprehensive guide from SEL London.

If you have undergone tests or x-rays ordered by the practice, we will inform you of the results at your next appointment. If no further appointment is arranged, we will advise you when and how to obtain the results.

Test results take time to reach us, so please do not ring before you have been asked to do so. Enquiries about tests ordered by the hospital should be directed to the hospital and not the practice.

The NHS has recently done away with ‘sick notes’ and has replaced them with ‘fit to work notes’. With the sick note, the doctor had two choices: the patient could stay home and get better or was determined well enough to work. The ‘fit note’ provides more options. While a patient might not be well enough to perform her normal work tasks, she may still be able to attend work and carry a lighter work load.

To obtain a fit note make an appointment with reception to see a doctor and he or she will assess your ability to carry on working or refrain from working for a period of time. 

Lambeth Walk Group Practice values patient feedback. We want both your compliments and complaints- both help us understand how to deliver a better service. We always try to provide the best services possible, but there may be times when you feel that this has not happened. If you wish to make a complaint, please contact the Practice Manager with the details of the complaint. We believe it is important to deal with complaints quickly, therefore, we aim to respond to any complaint within 10 working days. Occasionally it may take longer, but we will keep you informed throughout. We will try to address your concerns, provide you with an explanation and discuss any action that may be required. You can contact the practice by calling or emailing the surgery. Alternatively, you can use the contact form on the Contact Us page.