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Noticeboard

For medical queries that cannot wait and it is outside of practice hours please contact NHS 111.

For medical emergencies at any time dial 999.

CORONAVIRUS ADVICE

To ensure you see the most up-to-date information, please visit: www.nhs.uk/conditions/coronavirus-covid-19 

WHAT SHOULD I DO IF I THINK I HAVE THE CORONAVIRUS?

Do NOT attend your GP practice, hospital or pharmacy. Self-isolate at home immediately and got to www.nhs.uk/conditions/coronavirus-covid-19 for up to date advice on next steps and testing.

PLEASE BE ADVISED THAT CORONAVIRUS TESTING IS NOT AVAILABLE VIA THE PRACTICE.


How to avoid catching or spreading coronavirus

Do:

  • Wash your hands with soap and water often - do this for at least 20 seconds
  • Always wash your hands when you get home or into work
  • Use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissues or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin straight away and wash your hands afterwards
  • Try to avoid close contact with people who are unwell

Don't:

  • Do not touch your eyes, nose or mouth if your hands are not clean

 

Practice Management

Lambeth Walk Group Practice values patient feedback. We want both your compliments and complaints- both help us understand how to deliver a better service. We always try to provide the best services possible, but there may be times when you feel that this has not happened. If you wish to make a complaint, please contact the Practice Manager with the details of the complaint. We believe it is important to deal with complaints quickly, therefore, we aim to respond to any complaint within 10 working days. Occasionally it may take longer, but we will keep you informed throughout. We will try to address your concerns, provide you with an explanation and discuss any action that may be required. You can contact the practice by calling or emailing the surgery. Alternatively, you can use the contact form on the Contact Us page or visit www.iwantgreatcare.org or you can fill in a paper response at the practice available from the reception team. We appreciate you taking the time to provide us with your feedback. 

 

Mrs Sarah Cross (f)

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Practice Secretary / Practice Administrator support’s the Practice manager, GPs and other medical professionals in delivering the best patient services. They have an important link between all and provide high quality reassuring help when dealing with patients and their families. They can also direct you to the right person or deal with any query when you have been referred by your GP to specialist consultant at the Hospital.


Any queries with regards to booking an appointment through the NHS e-RS Referral service system you can speak to the Practice Secretary.


NHS e-RS Referrals


A referral letter/form is then completed by the GP and request on the NHS e-RS Referral service system.


Request is printed off with your unique booking reference number, your NHS number and password.


It will show a list of hospitals or clinic options for you to choose please see our tab on e-referral on home screen.


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Miss Rosie Rudder (f)
Mrs Sara cabral-Harris (f)

Reception

Patient Services Assistant provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Mr David Vizuete (m)

Mrs Vennito Darwish (f)
Mrs Ana Espin (f)

on Maternity Leave

Mrs Fatmata Jalloh (f)
Mrs Martha Kamara (f)
Mrs Jenny Venegas-Nunez (f)
Miss Kayleigh Vastone (f)
Mr Cristian Andrade (m)
 
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