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CORONAVIRUS ADVICE

To ensure you see the most up-to-date information, please visit www.nhs.uk/conditions/coronavirus-covid-19 

WHAT SHOULD I DO IF I THINK I HAVE THE CORONAVIRUS?

Do NOT attend your GP practice, hospital or pharmacy. Self-isolate at home immediately and remain isolated for 7 days only if you have any of the below symptoms:

  • A high temperature
  • A new continuous cough

If you have these symptoms, however mild, stay at home and do not leave the house for 7 days from when your symptoms started. You do not need to contact NHS 111 to tell them that you're staying at home. Please find official NHS guidance on self-isolation and staying at home HERE.

USE THE NHS 111 ONLINE CORONAVIRUS SERVICE IF:

  • You feel you cannot cope with your symptoms at home
  • Your condition gets worse
  • Your symptoms do not get better after 7 days

ONLY CALL 111 IF YOU CANNOT GET HELP ONLINE.

Please expect a significant delay in answering times as a result of the volume of calls currently being received.

PLEASE BE ADVISED THAT CORONAVIRUS TESTING IS NOT NEEDED FOR MOST PEOPLE AND IS NOT AVAILABLE VIA THE PRACTICE.


How to avoid catching or spreading coronavirus

Do:

  • Wash your hands with soap and water often - do this for at least 20 seconds
  • Always wash your hands when you get home or into work
  • Use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissues or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin straight away and wash your hands afterwards
  • Try to avoid close contact with people who are unwell

Don't:

  • Do not touch your eyes, nose or mouth if your hands are not clean

 

Confidentiality

The practice complies with the Data Protection Act.  All information about patients is confidential: from the most sensitive diagnosis, to the fact of having visited the surgery or being registered at the Practice. All patients can expect that their personal information will not be disclosed without their permission except in the most exceptional of circumstances, when somebody is at grave risk of serious harm.

 

All members of the primary health care team (from reception to doctors) in the course of their duties will have access to your medical records. They all adhere to the highest standards of maintaining confidentiality.

 

As our reception area is a little public, if you wish to discuss something of a confidential nature please mention it to one of the receptionists who will make arrangements for you to have the necessary privacy.

 

Under 16s

The duty of confidentiality owed to a person under 16 is as great as the duty owed to any other person. Young people aged under 16 years can choose to see health professionals, without informing their parents or carers. If a GP considers that the young person is competent to make decisions about their health, then the GP can give advice, prescribe and treat the young person without seeking further consent.

 

However, in terms of good practice, health professionals will encourage young people to discuss issues with a parent or carer. As with older people, sometimes the law requires us to report information to appropriate authorities in order to protect young people or members of the public.

 



 
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